Shipping policy

1. General Shipping Information

 

All orders are processed and shipped from our warehouse in Landgraaf, Netherlands. We aim to process orders within 1-4 business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

 

2. Domestic Shipping (Netherlands)

 

  • Shipping Method: Standard shipping

  • Carrier: We use reliable local carriers to ensure timely delivery.

  • Delivery Time: 2-3 business days after processing.

  • Shipping Costs: A flat rate of €4.95 applies to all domestic orders. We offer free shipping for orders over €50.

 

3. International Shipping

 

We ship to most countries within the European Union.

  • Shipping Method: International Standard Shipping

  • Delivery Time: 5-10 business days after processing, depending on the destination country.

  • Shipping Costs: Shipping costs are calculated at checkout based on the destination and the weight of your order. You can view the final shipping cost before completing your purchase.

  • Customs and Duties: Please note that international orders may be subject to customs duties and taxes upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the item price or shipping cost.

 

4. Order Tracking

 

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package's progress on the carrier's website. If you haven't received tracking information within 3 business days of placing your order, please contact us at [Your Email Address].

 

5. Shipping Address

 

Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you need to change your shipping address after placing an order, contact us immediately. We will do our best to update it before the order is shipped.

 

6. Damaged or Lost Packages

 

If your package arrives damaged, please take photos of the packaging and the damaged item(s) and contact us within 48 hours of delivery. We will work with the carrier to file a claim and send you a replacement.

If your package is lost in transit, please contact us. We will initiate an investigation with the carrier. If the carrier confirms the package is lost, we will either issue a full refund or send a replacement.

This policy is subject to change without notice. If you have any questions, feel free to reach out to us.